CS
Greater Málaga, Spain
Charbel Stockmans Daou
Head of Service Experience — leading End User Services, Service Delivery & Access Management.
About
Fifteen years turning IT support into an experience people actually trust — from the Apple Genius Bar to leading end-user services, service delivery and access management.
I lead teams that act as the single point of contact for users, customers and partners, with one obsession: making support faster, simpler and more human. I care as much about growing the people on my team as the services they run — and lately I've been designing and building my own apps with AI, driven by that same pull toward better tools.
- Passion
- Continuous improvement
- Customer service excellence
- Technological innovation
- Operational efficiency
→ Fearlessly forward
Expertise
Service & Support Leadership
Service Desk management, end user services, single point of contact operations and major incident management at scale.
Service Delivery & ITIL 4
Incident, request, problem and change governance. Service standards, SLAs and continual service improvement grounded in ITIL 4.
Access Management
Joiner-mover-leaver lifecycle, controlled and auditable provisioning, and access governance across corporate locations.
Process Automation
Shift-left, self-service and automation to eliminate repeatable work, improve first-line resolution and reduce avoidable demand.
People & Talent Development
Coaching, mentoring and building high-performing, engaged teams across regions — with a long background in training delivery.
IT Audit & Governance
Evidence-based improvement, root-cause analysis and operational visibility into demand, performance and recurring issues.
Contact
Let's connect.